LEADING TELCO CASE STUDY

Omnichannel

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LEADING TELCO CASE STUDY

Omnichannel

A full-stack transformation that automated 80% of processes and unlocked $12.6M

Digital CX Transformation
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Omnichannel Automation
1

OBSERVATION

A complex, multi-product portfolio ran on manual processes and legacy BSS , blocking consistent, personalised omnichannel experiences.

Design + Agile
API-fied BSS
2

OUR GOAL

Personalise and automate every journey with Axiata Digital Labs and TM Forum’s Open Digital Framework, end to end.

Omni-channel
Smart Kiosks
3

MEASURABLE IMPACT

$12.6M
revenue & cost value
80%
processes automated
100%
channel activations
$242M
digital payments

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